Duties of a bank security guard

Banking Protection Mission is a system of professional security measures, specifically designed to protect the assets, information and safety of customers at financial institutions. Today, banking security is not only about protecting physical assets but also involves many other complex aspects. The main duties of a bank security guard include controlling security, protecting assets, and ensuring a safe trading environment for customers.  In this article, Night & Day Security will provide a comprehensive view of the roles, duties, and requirements for professional bank security services. From there, you will be able to make a decision to choose the right security service to ensure the safety of your bank.

What is the role of a bank security guard?

Bank security guards play a key role in maintaining the security and stability of banking operations. They are the first line of defense in preventing threats and ensuring a safe trading environment. The 5 main roles of a bank security guard include:

• Protect bank assets and money from theft and robbery activities
• Supervise and guide customers to comply with the bank’s rules
• Monitor and protect clients during transactions, especially high-value transactions
• Security control in key areas such as safe deposit boxes, transaction offices
• Coordinate with other departments to ensure safe and smooth banking operations

Duties of security guards at banks

Security duties at the main gate

At the main gate of the bank, security guards must perform 7 main tasks:

• Maintain safety, control customer entry and exit, regularly check identification documents, and maintain a friendly but resolute attitude when necessary.
• Ensure that the trading area is always stable, supporting the resolution of customer problems quickly to avoid conflicts.
• Instruct guests to get numbers, make transactions in order, ensure everyone follows the process in an orderly and fair manner.
• Detect objects with unusual signs, paying special attention to people who act stealthily or for unknown purposes.
• Quickly intervene when there is a situation of disturbance or robbery, use professional skills to prevent and protect customers and assets of the bank.
• Ensure that customers comply with the regulations on dress and behavior when entering the bank such as not wearing a helmet and sunglasses in the transaction room.
• Prevent marketing objects, distributing leaflets to disturb customers, creating a safe and comfortable transaction space for everyone.

The main gate is the first point of contact between customers and banks, requiring security guards to be highly vigilant, able to handle situations quickly and communicate skillfully with customers.

Security duties at the customer’s parking lot

There are 7 security tasks to be performed at the bank’s customer parking lot:

• Manage and arrange vehicles scientifically for easy control, helping to avoid the risks of loss and damage.
• Instruct passengers to park their cars in the right location for convenient entry and exit, find suitable parking spaces, do not obstruct the passage and do not affect other vehicles.
• Ensure that the car is ticketed and issued correctly, carefully check the information on the bus ticket to ensure accuracy and avoid confusion.
• Keep the car during the transaction, ensuring that there is no loss or damage.
• Collect tickets and deliver the car to customers, support customers in finding the car again if they don’t remember where to park.
• Remind guests to take care of important items, such as helmets and other accessories, and avoid leaving them in the vehicle for safety and to avoid loss. 

Security duties at the ATM pillar area

At the ATM pillar area, security guards are responsible for ensuring the security of both customers and ATMs through 5 main tasks:

• Monitor to ensure customers trade safely, especially when customers are making withdrawals.
• Prevent vandalism or theft of assets related to ATMs, regularly inspect for signs of intrusion or damage.
• Supervise and detect violations, conduct periodic patrols and check surveillance cameras to promptly detect violations.
• Ensure security when bank employees recharge money into ATMs, strictly control to avoid dangerous situations, use radios to communicate and warn.
• Customer Support: Especially in cases of problems when using ATMs such as swallowing cards, failing to withdraw money, or encountering technical errors.

 

Security duties at the transaction counter location

At the bank transaction counter, security guards have 5 main tasks to ensure the security of both customers and bank employees during the transaction process:

• Maintain a safe and stable trading environment for both customers and employees, and maintain a professional and courteous attitude when handling situations.
• Guide customers to the right counter, answer questions about the process, and ensure there is no confusion during the transaction.
• Observe and detect abnormal behaviors or suspicious objects, coordinate with other departments for quick and efficient handling.
• Ensure the safety of cash and bank assets during transactions, support bank staff in activities related to transportation and preservation of assets of great value.
• Promptly handle or report situations of violation of internal rules to avoid affecting trading activities and create a safe and friendly environment for customers.

Duties of the commander/captain of the bank security team

The commander or captain of the bank’s security team is responsible for supervising, arranging personnel, and ensuring that all security activities run smoothly and meet strict security standards. Their duties include:

• Allocate security guards in accordance with requirements, ensuring that every position in the bank has enough security personnel.
• Arrange accommodation and take care of the life of security guards when necessary, listen to and solve personal problems to ensure the working spirit of employees.
• Train and support new employees, guide processes, disseminate protection regulations, and necessary skills.
• Coordinate the shift of the security team to ensure continuous security, not to let there be a shortage of staff in any shift.
• Check and evaluate the working efficiency and motivate employees, improve the work performance and sense of responsibility of the security team.

In addition, the commander also has powers such as directly managing the security team, suspending employees who violate regulations, and proposing rewards for employees who complete their tasks well. They represent the security company and work with the bank and local authorities, ensuring that the protection activities take place effectively and safely.

Requirements of bank security guards

Bank security guards must comply with 12 strict standards to ensure security and order for banks. These requirements require professionalism, solid knowledge, and a high sense of responsibility.

• Participate in all security professional training courses as prescribed.
• Learn and study the bank’s protection options carefully.
• Grasp the rights, obligations and responsibilities of security guards.
• Understand the regulations, rules and protection processes at the bank.
• Firmly grasp the form of operation and equipment at the bank.
• Strictly comply with the law and from the security company.
• Wear uniforms, prepare protective equipment and protective equipment as prescribed.
• Report, assign shifts on time and follow the workflow every day.
• Brave, conscientious, and honest throughout the course of duty.
• Equip skills to handle emergency situations and ensure the safety of life and property.
• Maintain stability in security and order at the bank.
• Practice good communication skills with customers and colleagues.

These requirements help ensure that bank security guards are always working efficiently, bringing peace of mind to both customers and banks.

Night & Day Security – professional bank protection provider

Night & Day Security is a bank security service provider with more than 7000 employees and nearly 21 years of experience. We are committed to providing comprehensive security solutions that meet all requirements for security, asset and human protection at the bank. Advantages of Night & Day Security bank protection service

• The staff is well-trained according to ISO 9001:2015 standards, with high professional skills but also trained in a dedicated and professional service attitude.
• The professional service quality management system, from the receipt of requests to the completion of services, the processes are strictly controlled.
• The 24/7 rapid response team, fully equipped with modern skills and tools, is ready to handle emergency situations effectively.
• Equipping and investing in modern equipment and the most advanced supporting tools.
• The liability insurance policy is up to VND 25 billion, proving our commitment and responsibility in providing safe services.

Bank protection services are an indispensable element in the operation of financial institutions. With the development of technology and increasingly sophisticated forms of crime, choosing a professional and reputable security service provider such as Day & Night Security is essential to ensure absolute safety for banking operations. Contact Us Now Night & Day Security Night & Day Security Co., Ltd.

• Address: No. 7, Street No. 7, Quarter 5, An Phu Ward, Thu Duc City, Ho Chi Minh City. HCM
• Phone: 028 22535426 – 028 22535427
• Email: nds.hcm@nightdaysecurity.com