Recently, Night & Day Security has participated in a training session to improve service quality with the topic of images and communication skills exclusively for security guards at Tam Anh target. Speaker Nguyen Thi Tuyet Lan, an expert in soft skills, directly led the training session, providing a lot of useful and practical knowledge, helping the security team develop more comprehensively.
The main contents are:
- Standard clothes, professional image: Each security guard at Tam Anh is dressed in a neat and well-groomed uniform. Clothing not only ensures professionalism but also makes it easy to identify in necessary situations.
- Posture and attitude: A security guard must not only look serious but also have a professional demeanor from the way he moves, stands, sits, etc., showing readiness and responsibility in all situations.
- Ability to work in a team: The image of security guards reflects not only themselves but also the team and company they represent. Therefore, the spirit of teamwork and mutual support is very important.
- Clear and concise communication: In emergency situations or in need of accurate information, security guards must communicate effectively, ensuring that information is communicated correctly and in a timely manner. Besides communicating information, listening to customers and solving problems skillfully are factors that determine the success of security services.
Security guards are not only security guards, but also the face of the company. With Night & Day Security, this is considered an important criterion in providing professional security services. Not only at Tam Anh’s goal, but at all other goals that the company is serving, Night & Day Security always focuses on improving the image and communication skills of the security team.
